Frequently Asked Questions
Quick answers about our Microsoft license keys: delivery, activation, payment and refunds. Can’t find what you need? Our support team is one click away in the live chat.
- Delivery
- Instant, by e-mail
- Downloads
- Official Microsoft
- Invoice
- With every order
- Refunds
- 7 days, if unused
Licenses
Are your license keys genuine Microsoft licenses?
Yes. Every key we sell is an original Microsoft license key that activates through Microsoft’s own activation servers. You download the software from Microsoft, not from us, and every order comes with an official invoice as proof of purchase.
Why are your prices lower than in the Microsoft Store?
We sell OEM and retail licenses, which cost far less than a boxed copy or a download from the Microsoft Store. It is the same software with the same features and updates. In Europe, buying, selling and using OEM licenses is legal, and they can be traded without being bound to specific hardware.
Is it a one-time payment or a subscription?
Windows and Office 2016, 2019, 2021 and 2024 are one-time purchases: you pay once and there is no subscription. Products with a period in their name, such as Microsoft 365 (Office 365) for 6 months or 1 year, or antivirus for 1 to 3 years, are valid for that period. The product page always shows which applies.
On how many computers can I use one license?
On as many as the license states: a 1 PC license activates Windows or Office on one computer, a 5 PC license on five. You can reinstall on the same computer at any time. If you change your computer, contact our support and we will check the options for your license.
Can I use an Office key on a Mac?
Only with a Mac edition. Keys for Office on Windows do not activate on macOS. For a Mac, choose a product marked “for Mac”, such as Office Home & Business 2021 for Mac.
Ordering & payment
Which payment methods do you accept?
You pay on a secure Stripe Checkout page with Visa, Mastercard and other major cards, Apple Pay, Google Pay and, where it is available, Klarna. Your card details are handled by Stripe and never reach our servers.
Which currencies can I pay in?
Prices are shown in euros, US dollars, British pounds, Canadian dollars or Australian dollars. The shop picks the currency for your location automatically, and you can switch it with the currency buttons on the right edge of the page. The final amount is shown at checkout before you pay.
Do I get an invoice?
Yes, with every order. A PDF invoice is attached to the e-mail you receive when your order is completed. If you ordered with an account, you can also download it at any time in My account under Orders.
Do I need an account to order?
No. You can check out as a guest. By default the checkout also creates an account for you, so you can find your keys, orders and invoices later in My account. Untick the box at checkout if you don’t want one.
Can I buy several licenses at once, for example for a company?
Yes. Choose the quantity on the product page and you receive one license key per unit in the same order. For larger volumes or special requests, contact our support before you order.
Delivery
How fast will I receive my license key?
Instantly. As soon as your payment is confirmed, your key is sent to your e-mail address automatically, usually within a few minutes, day and night. A small number of orders are selected for a routine security review; these are normally cleared within about one hour. See our Digital Delivery Policy.
What exactly do I receive after payment?
An e-mail with your license key, the link to download the software from Microsoft and instructions to install and activate it. If you ordered with an account, your keys are also saved in My account. The PDF invoice comes with the order-completed e-mail.
I haven’t received my key. What should I do?
First check your spam, junk or promotions folder, and make sure the e-mail address in your order is correct. If the e-mail isn’t there, contact us via live chat or at [email protected] with your order number and we will re-send it.
Why is my order on hold or under review?
To protect our customers against fraud, orders are routinely selected for a security review. One of our agents checks the order manually, usually within about one hour, and then your key is sent. If we need more information, we will contact you by e-mail.
Installation & activation
Where do I download the software?
Directly from Microsoft. The download link is in your order e-mail. You can also use our list of official Microsoft Office ISO downloads, and Windows 11 comes from Microsoft’s website: see how to download a Windows 11 ISO legally.
How do I activate Windows or Office?
Windows: open Settings → System → Activation → Change product key and enter your key. Office: install it from the official download, open Word or Excel and enter the key when asked. Our installation and activation guides walk you through every product step by step, for example Windows 11 and Office 2021 Professional Plus.
My key doesn’t activate. What now?
Make sure the key matches exactly the product you installed (for example Office 2021 Professional Plus, not Home & Student) and that you are online. Some Office keys need phone activation; our phone activation guide explains it. If it still doesn’t work, contact our live chat: our support will solve the issue with you or provide a replacement key.
Can I upgrade Windows Home to Pro?
Yes. Buy a Windows 11 or Windows 10 Pro key and enter it in Settings → System → Activation → Change product key. Windows upgrades to Pro and your files and apps stay in place. Our Home to Pro upgrade guide shows every step.
Refunds & support
Can I get a refund?
Yes, within 7 calendar days of purchase if the key has not been redeemed. Send your request to [email protected]; once we have checked that the key is unused, the money goes back to your original payment method, which takes 7 to 10 business days. Keys that have been activated can’t be refunded. See our Refund Policy.
How do I contact support?
Use the live chat at the bottom right of every page, e-mail [email protected] or send us a message through the contact form. Our support team is available 24/7. Include your order number and we can help you faster with orders, delivery and activation.